Join High-Growth Tech Frontier, Metric in Shaping the Future of E-Commerce
Metric has hit the mark with its AI-driven marketing platform for e-commerce players. Following an exceptional launch across Europe, the Nordic scaleup has now entered the US market, and is therefore seeking local talent to strengthen the CSM team.
About the company:
Metric delivers an AI-powered, all-in-one marketing suite for e-commerce businesses that simplifies and streamlines all digital marketing needs in ways that were previously impossible. The SAAS platform is integrated with Shopify, the world’s largest e-commerce ecosystem, making it incredibly easy to adopt. The result is that e-commerce businesses can now accomplish tasks that used to require specialized agencies, independently, within minutes. Naturally, this has a significant impact on the ROAS. A byproduct is a detailed real-time overview of marketing activities, something customers highly value and are not accustomed to from traditional marketing agencies.
Metric was established in 2022 by the founders of Marketer Technologies, now one of Europe’s largest proptech companies. After two years of technical development, the commercial operations kicked off in full force in 2024. The company is now experiencing explosive growth and already boasts a solid ARR that is increasing by several hundred thousand per month.
The cap table includes Marketer Technologies, alongside Johan Brand from Kahoot, the greatest chess player of all time, Magnus Carlsen and a handful of other prominent figures in tech and finance.
Why this role matters:
Metric is scaling at an incredible rate. Doing so while maintaining an exceptional customer experience is no easy feat. As a Customer Success Manager, you will play a critical role in undertaking this objective. Your main tasks will be onboarding new clients and, securing product adoption amongst the portfolio.You will also contribute to the development of the company’s commercial and product-oriented strategies. Sales, CSM and product are closely intertwined, so you will act as a vital link between the product team and the clients.
The work will take place at the company's offices in Santa Monica, LA, where you will be welcomed by a team of highly skilled European product and commercial resources.
What we offer:
- A rare opportunity to take a central role in a company poised for international dominance.
- Direct impact on the client's growth trajectory, with a transparent product that shows immediate value.
- A competitive compensation package with salary and stock options, reflecting the value we place on top talent.
- A collaborative and dynamic environment, where professional development is encouraged, your ideas matter, are listened too, and can be implemented swiftly.
- Comprehensive benefits package, including competitive health insurance, retirement plans, and wellness programs designed to support long-term employee well-being.
You will:
- Forge long-term relationships with clients through providing a seamless and professional onboarding experience.
- Maintain regular, proactive communication with customers to gauge satisfaction and address issues quickly.
- Work closely with the product teams to ensure alignment with market needs.
- Work closely with the sales team and help them gain a deeper understanding of how the clients engage with the product.
- Identify and analyze product- and market opportunities.
Who we’re looking for:
- An experienced CSM with love for the craft.
- A natural relationship builder with strong communicative skills.
- A strategic thinker with a deep technical understanding.
- Experience / understanding digital marketing is an advantage, but above all, we value drive, adaptability, and a hunger for success.
Be part of something bigger: We are offering more than just a job—we’re offering a chance to take ownership, contribute to a high-growth journey, and be part of a dynamic, supportive team that is passionate about redefining e-commerce marketing. Our success in Europe is just the beginning, and we want you to help lead the charge in the US.
Next steps: Selected candidates will begin the process with an interview with recruitment partner, Jon Amdahl Martinsen, followed by meetings with the management team, including the CEO. We aim to fill this role by the end of November. Your first day of work will be in Q1 of 2025.
- Department
- Techtalenter
- Locations
- Los Angeles
Join High-Growth Tech Frontier, Metric in Shaping the Future of E-Commerce
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